A female passenger lodged a complaint against a Grab (Philippines) driver for attempting to take a peek under her skirt while she was sleeping at the back of the car. Grab’s response? Well, for starters, they didn’t immediately acknowledge the complaint, and only did so after the offended party took up the issue on social media. When Grab finally contacted the passenger, they even had the temerity to imply that the victim made it all up and badgered her as to why the matter wasn’t reported sooner. The online response? A lame apology.
This is what you get when you fill your Customer Service department vacancies with uncaring (and perhaps, underpaid) employees. Time to level up, Grab!